Refund and cancellation policy

Every new customer can start with a free trial that needs no payment details. We encourage you to use it to test Pratibha on a real role before choosing a paid plan. The trial's length and allowances are shown on our pricing page.

You can cancel at any time from your account's billing settings, or by emailing info@pratibha.tech with the subject "Cancel plan" from your account email address.

Cancellation stops all future renewals. Your plan stays active until the end of the period you've already paid for, and you won't be charged again.

If you've set up an automatic payment mandate, cancelling your plan also stops future charges under it. You can also revoke the mandate yourself through your bank, card issuer or UPI app.

When your plan ends, your account becomes read only for 30 days, and you can ask us for an export of your data during that time. After that, your data is deleted.

Monthly fees are not refundable for a billing period that has already started, and we don't refund partly used months.

First payment guarantee. If you cancel within 7 days of your first ever paid subscription payment, and you've used no more than 20% of that period's interview minutes, we'll refund that payment in full. This applies once per customer.

If you cancel within 30 days of an annual payment, and your usage is within one month's allowance of your plan, we'll refund the annual fee minus one month at the plan's standard monthly price.

After 30 days, or if your usage is more than one month's allowance, annual fees are not refundable. Your plan stays active until the end of the paid year.

A top up that is entirely unused can be refunded if you ask within 7 days of buying it. Top ups that have been partly or fully used are not refundable.

When you upgrade, the new plan starts immediately and you pay the difference for the rest of the current billing period.

When you downgrade, the change applies from your next billing period. We don't refund the difference for the current period.

We always refund, in full:

• Duplicate charges for the same invoice.
• Any charge made after you validly cancelled.
• The difference, if you were charged the wrong amount.
• Usage we counted by mistake, for example a call that our pricing page says is never counted. We'll restore the allowance or refund its value at our top up rate, whichever you prefer.

If a problem on our side makes the Services unavailable for more than 72 consecutive hours, you can ask for a credit or a refund for the affected days, calculated in proportion to your plan fee. Please ask within 30 days of the outage.

This doesn't cover maintenance we announced in advance, or problems with your email provider, telecom network, job portals or internet connection.

Refunds for Enterprise plans are governed by your order form or contract with us.

Email info@pratibha.tech with the subject "Refund request" from your account email address, and include your company name, the invoice number and the reason for your request.

We'll acknowledge your request within 2 business days, and tell you our decision within 5 business days.

Approved refunds are credited to the original payment method within 5 to 7 business days of approval. Your bank may take a little longer to show it on your statement.

Refunds are made in Indian rupees, only to the original payment method. We don't make refunds in cash or to a different account.

Refunds include the GST charged on the refunded amount, and we'll issue a GST credit note.

If you believe a charge is wrong, please contact us before raising a dispute or chargeback with your bank. We can usually resolve it faster. While a chargeback is open, we may pause the account involved.